Frequently Asked Questions
How far in advance do I need to book?
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We require a minimum of 1 hour advance booking. For special events and peak periods, we recommend booking at least 24-48 hours ahead.
What happens if my flight is delayed?
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We monitor all flights in real-time. If your flight is delayed, your pickup time is automatically adjusted. Your chauffeur will wait up to 15 minutes free of charge after landing.
Can I add stops during my journey?
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Yes, you can add up to 3 additional stops to your journey. Each stop is charged at €30 per 60 minutes.
What payment methods do you accept?
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We accept all major credit and debit cards through our secure Stripe payment system.
How do I cancel or modify a booking?
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You can cancel for free up to 24 hours before your scheduled pickup. Cancellations within 24 hours may incur a charge of 50% of the booking value.
Are your prices fixed?
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Yes, the price you see when booking is the price you pay. There are no hidden fees or surge pricing.
What vehicles are available?
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Our fleet includes Mercedes-Benz E-Class, S-Class, V-Class, and Maybach vehicles. All are maintained to the highest standards.
Do you operate outside Portugal?
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Currently, we operate exclusively within Portugal, covering all major cities and regions.